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Terms and Conditions

 

Orders

Please satisfy yourself that you have selected the correct paper type for your needs before checking out and paying for your order.

We will print your order based on your choices.

We will not reprint your drop because of incorrect selection of paper required.

  • Please review the design listings on our website carefully.  Before you check-out you have the opportunity to re-review your order once again. Once an order has been printed it cannot be refunded.  There are no exceptions to this policy. 
  • All computer monitors are not calibrated equally. We have made every effort to display (as accurately as possible) the colors and brightness/darkness of our floors & drops on our website but we cannot guarantee exact color matching. Due to monitor discrepancies, we cannot guarantee that your display will be accurate and your backdrop may look different then what you see on your screen.  When looking at examples on our website of the backdrops/floordrops 'in use' by our customers please note that the look of those images will also vary based on the photographer's lighting conditions, white balance, and editing techniques.  Please note that we cannot offer refunds or exchanges due to slight color variation as it should be expected with printed products.
  • Large format printing is meant to be used at a distance and is not intended to be viewed up close.  Your backdrops are designed to be in the depth of field (DOF) at the proper distance from your subject (approximately 6 foot is the norm).  If you have questions regarding about how this process works please email us

 

Pole Pockets

If you select that you want a pole pocket for your drop, spare paper will be sent with your order.  Simply staple or glue some tabs to your drop and then slip your backdrop pole through the loops you have made. 

 

 

Descriptions

Please read the product description.  In the case of templates, it will say what you can edit, in the case of hats and headbands, it will give sizes, etc.

 

 

 

Shipping and Delivery

We ship to UK and most Europe countries. If you're based outside this zone, please contact us for a delivery quote before ordering.

Please allow up to 4 weeks for most prop orders to be processed as these products are handcrafted to order. Sometimes as we experience high volume of orders, production time can be extended to 6 weeks or longer during the busiest periods of the year especially before Christmas. Please make sure you order any Christmas products early enough before your Christmas sessions start, to avoid disappointment.

All orders placed through this website will be dispatched to the address on the paypal transaction.

It is your responsibility to ensure this is your current address.

We will not be accountable for any orders dispatched to incorrect paypal addresses.

All backdrop orders are dispatched by courier and will require a signature upon delivery.

Please ensure that you have your drops sent to an address where somebody can sign for them.

 

Regarding our handcrafted products

All our props are handcrafted with care and newborn safety in mind. Please make sure you're aware of our production times. If you are ordering products for an already booked session, please make sure you order well ahead of time to avoid disappointment.

Storage: all wooden props should be stored away in a safe place when not in use. If your product arrived flat packed, we suggest to store it flat packed to avoid any damage. We are not responsible for any damage caused by carelessness.

 

Should you have any questions, feel free to contact us.

 

Returns & Refunds

All of our products are inspected prior to despatch to ensure they are in perfect condition.

We recommend you check you are satisfied with your order prior to signing for the delivery as we cannot accept responsibility for any damage or faults after you have signed acceptance.

To this end, we do not accept returns on any of our products.

Please satisfy yourself that you have chosen the correct paper for your needs - if in doubt, please order a free sample pack here 

No refunds will be made if you decide the paper is not suitable and you have not previously ordered a sample pack.

Photography props - all props are made to order so may differ slightly from the photographs on the website. They are created to a high standard but are intended as photo props, children and babies should not be left unattended when using them. If you feel there is a fault with your prop or backdrop please contact us within 7 days of receiving your item. You will then need to return the prop or backdrop in it's unused condition within 14 days of receipt in accordance with the distance selling regulations. 

Digital Downloads

Digital downloads cannot be refunded. Due to the nature of a download we cannot accept responsibilty if you order in error. Please make sure you can use psd files including layers prior to purchasing. If you require any further information please contact us prior to ordering.

 How do I care for my backdrops?

 

All materials for our backdrops and floors are splash and tear resistant. However no material is completely indestructible, and taking care of your backdrops and floordrops is very important to make sure they last for as long as possible and you get the most use from them.  To avoid damage, including creases and scratches, handle your backdrops with care and store them rolled. We recommend using the tubes they are posted in to store them. 

 

Our vinyl backdrops are not the same material as a Vinyl tablecloth you may purchase in a shop. They cannot be wiped, washed down or cleaned with sprays such as anti bacterial sprays. It is important for photographers to not have glare from the backdrops and floors (which you would get with a vinyl tablecloth). Due to the nature of our matte finish, any water that gets on a backdrop or floor should simply allowed to AIR DRY, DO NOT WIPE.  If you plan to use the  drop on the floor with 'high risk subjects!' (i.e. animals or children that may urinate, cake smash sessions etc), we suggest you protect your floor or backdrop with a clear acrylic sheet or clear perspex. If you do plan a cake smash session please try and smear the icing in a small area in the corner of the backdrop prior to using as some icing can be too oily and will stain your backdrop. Dark sole trainers may also mark vinyl floor drops. If care and attention is taken when using your backdrops and floors as suggested and they are stored correctly you will have many years use from your backdrops. If you are unsure about cleaning your backdrop or the use of them please contact us prior to using as we cannot be held responsible for backdrops or floors that are damaged through use.

 

Photographs

By uploading an image to our facebook page or e mailing a copy of an image to Props for Togs you are consenting for the image to be used on our website. Please ensure your photograph is watermarked with your company name.



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